“Voice assistants such as Alexa, Siri or Google Assistant have become very common in everyday life. From sharing the news or information about the weather to playing a song or your favorite podcast, voice search has opened up a new avenue: voice-assisted commerce or conversational commerce. Now that voice assistants are performing nearly perfectly, it’s time to make it your shopping assistant.”

What Does It Mean?

Voice-assisted commerce means that now you can do all of your shopping, ordering, and booking tasks just by using your voice.

For example, the next time you want to have a coffee, you can just ask Alexa and she’ll do the rest for you.

Conversational commerce is one step ahead. It is the use of instant messaging and chatbots to connect with users.

Why Do You Need to Know About It?

By 2020, half of the search queries will be done by voice, and thus online shopping portals need to step up their game. More and more retailers are integrating it into their channels, and soon enough it will be a seamless part of everyday life.

According to researchers, more than 50% of young people (people under 30 years) prefer to conduct search queries and tasks by voice, so combining voice and e-commerce gives any portal a competitive edge.

How Does It Work?

It works via any voice assistant devices, say Alexa. Alexa is taught ‘skills’ with the help of AI how to reduce the need of a user into physical outcomes. This helps it not just read out the results, but also be able to act on it.

Let’s take you through a hypothetical conversation between you and your voice assistant.

You: Alexa, can you order a coffee for me from Starbucks?

Alexa: Sure. What kind?

You: An espresso with two sugars.

Alexa: Okay. There are two Starbucks locations on the way. One is five minutes away and the other one is 15 minutes. At which location would you like to place an order?

You: The one that’s 15 minutes away.

Alexa: Okay. Is there anything else you want me to order for you, perhaps some breakfast?

You: Sure. A croissant would be good.

Alexa: Okay. I’ll place an order when you’re five minutes away.

You: Also, pay for it when you place the order.

Alexa: Okay. Payment will be completed using your amazon pay account.

See how easy that was?  Since most simple tasks can already be done by voice, many e-commerce search queries will now also be performed the same way. If you want pizza, you can customize it just using your voice. It isn’t a one-way process anymore, where the user goes through the cumbersome process of typing in a search box and scrolling through endless results.

How Does It Benefit Retailers?

This is beneficial not only for consumers by increasing their convenience, but also for retailers and sellers.

It makes consumer product discovery easier, which affects consumer experience related to the seller. Users will now be more aware of the choices offered, which increases the likelihood they’ll try new ones.

Retailers and sellers can capitalize on that and improve personalization, opening up another potential revenue stream. It will also help them connect to customers better and increase brand loyalty. Customers can get recommendations based on their previous choices.

One of the advantages an offline retailer has is in-person interactions with customers., which allows them to analyze the customer’s needs in real time. Such issues can be resolved using AI, where it can give the user’s results based on their location, weather, or any other information that can potentially affect the results. Your voice assistant will play the role of your store employee, who guides customers to the right aisles.

What All Can Be Done by The Integration of Voice and E-commerce?

1. Question about a product online: Want to buy a car? Get details about all of the options available.
2. Place an order for almost anything: From everyday foods to electronics, place orders using only your voice.
3. Track your order and its status: No need to go through your emails just to find the status of your order.
4. Get personalized recommendations: Want to buy a shirt? You can recommendations based on your previous purchases or searches.
5. Get trusted reviews: AI can filter out the vast majority of fake reviews. This way, you get to choose the best product for you.

How Can AI Help in E-commerce?

1. Target potential customers: Based on their interests, AI can show consumers recommendations that will also help retailers increase their sales and revenue.
2. Personalized recommendations: Since a voice assistant is already familiar with its owner and their preferences, it can filter products accordingly.
3. Chatbots: Retailers can now communicate with customers easily through chatbots that don’t require extra manpower.
4. Filter fake reviews: Fake reviews published by competitors and bots have become an issue for online retailers and e-commerce shops. To combat this, many e-commerce businesses use Artificial Intelligence to put more emphasis on verified reviews.

This is just the beginning! Voice commerce has a lot more it can accomplish.

Voice commerce or conversational commerce make shopping even more fun! Isn’t it amazing what technology can achieve with something as simple as voice?

Hire a Voice Skill Developer at Beyond Key Now!

Voice-based skills development can do wonders for your business, whether it’s in banking, retail, or any other sector. At Beyond Key, we have been developing voice-based skills for more than two years, and have a team of developers who are experts in developing and delivering new generation solutions with voice-enabled services.

Are you searching for a voice-enabled skill developer for your business? Your search can end here! Reach out to us at contact@beyondkey.com today!

The post Give Your Business a Voice appeared first on Beyond Key.

We have an incredible announcement to make! BeyondKey is going to be at one of the biggest, boldest, and most important technology shows in MENA and South Asia: GITEX Technology Week 2018.

Gitex Technology Week 2018 is a must-attend event that brings together technology pioneers and visionaries to showcase their latest advancements and innovations for different industries. Gitex has attendees from 120+ countries who come together to check out the latest trends and solutions in AI, voice, mobile, robotics, and what not!

We’re excited to be exhibiting again at Gitex 2018. This year, we’ll present not only solutions and the latest technologies but also ideas that have the potential to change the world. So come join us at stand B1-21 at the event and learn more about our offerings and solutions.

Wondering what BeyondKey has going on in 2018? Here’s a sneak peek:

1. Voice and AI

We believe that voice is the future. We offer voice solutions after a careful analysis of the needs and requirements of your business. Along with that, we design interactive UI interfaces and skill development for voice-assisted devices. We’ve already ventured into creating applications and high-level skills, and are working on artificial intelligence.

At Gitex, we’ll present everything BeyondKey can provide you to enhance your business and its opportunities for greater profits and success.

2. SharePoint Consulting and Ready-to-Use Add-ins

SharePoint is a powerful platform that can meet the requirements of enterprises regardless of their scale and industry. We help our clients gain a competitive advantage by utilizing our technological expertise and domain knowledge to make their businesses more responsive to market opportunities. We are showcasing enterprise social network development, SharePoint workflow and web part development, business process management, and SharePoint branding services, among others.

Our core services in consulting are:

• Enterprise Custom Development
• Business Intelligence Solutions
• Migration
• Customized Add-ins
• Intranet Design and Development
• Branding
• Business Workflows
• Integration
• Support and Maintenance

Our ready-to-use add-ins include:

• Employee Directory
• Employee Onboarding
• Knowledge Management
• HR Active Directory Connect

BeyondKey is an experienced leader in developing SharePoint add-in solutions that help you manage your organization easily. We’ve created some of the most popular and best-in-class SharePoint Add-ins available related to development, management, and networking. In fact, we have more than 25 add-ins with more than 11,000 downloads. This year at Gitex, we look forward to identifying more of your business challenges and customizing our offerings according to industry needs.

3. Business Intelligence

We believe that Business Intelligence or Business Analytics is the next big thing. Business Intelligence gives you the power to make informed decisions that empower your business. We have a team of dedicated developers and analysts who turn your raw data into vital, usable information.

4. Mobile app, .NET, and others

Without traditional technology as a base, we can’t reach our goals. Therefore, we still utilize traditional technologies in our solutions related to scalability and support, business forecasting, cloud-based AI solutions, and more.

At Gitex 2018, we will be showcasing our technology stacks, including .NET, open-source technology, and more.

We are confident that we have the best team of native and cross-platform mobile app developers who create mobile apps with a product development approach.  Our proven capabilities in mobile development put us in a unique position to provide the best of end-to-end custom solutions. We build native iOS and Android mobile apps and develop cross-platform apps using Xamarin and PhoneGap.

These are just an introduction to our capabilities. We cater to the needs of every type of industry, including:

• Healthcare: Digital healthcare solutions such as patient management, tele-pharmaceutical, clinical research, and more.
• Insurance: Streamlining processes related to every kind of insurance.
• Logistics: Solutions related to customer end, asset management, integration, and vehicle management processes.
• E-commerce: The latest trend has become a full-fledged industry, and we’ve provided solutions for one-stop marketing and promotion, smart product management, and more.

GITEX 2018 Final Thoughts

Additionally, BeyondKey also has a presence in industries such as manufacturing, automotive, education, government, and more.

Meet us at Gitex and explore the vast world of our innovative services and offerings to find the perfect one for your business! See you there!

The post BeyondKey is Attending GITEX 2018 Technology Week appeared first on Beyond Key.